Consumer Reports: Cell Phone Service Ratings

November 30, 2009

I tweeted earlier today about the wireless provider ratings that are in the new issue of Consumer Reports, and that tweet provoked a lot of discussion about customer service, dropped calls, coverage areas, etc.

So at the risk of violating the terms of my CR subscription, here’s the chart showing the factors that CR used in making its ratings. You should be able to click the image to see a larger version.


CR tested the four companies in 26 US cities, and Verizon was rated best in all 26. And this is why, when the iPhone is no longer just an AT&T device, I plan to switch to Verizon.

More discussion on Techmeme.

1 Comment

  • Reply M Craig July 25, 2010 at 9:18 pm

    I have used Sprint for almost 10 years now and have had NO trouble whatsoever. I don’t know who did this rating, but it’s bogus.

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