When evidence falls from the sky

May 19, 2017

The Gogo wifi was worse than normal on a recent flight — like, so bad that it felt like I wasn’t even connected even though Gogo was saying I was. Web pages wouldn’t load, even the most basic/speedy pages.

I decided to try the live chat option to see if I could get a refund. But how do you convince a customer support guy that something that’s usually pretty bad is even worse than normal?

Turns out I didn’t need any help. The evidence of how bad things were fell right out of the sky just as we started chatting.

I eventually got back into the chat and didn’t need to prove anything else. How’s that for perfect timing??

Gogo gave me two free full-day passes to make up for my troubles. (Nice gesture. Now I get free really bad in-flight wifi!)

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