Browsing Tag: apple


    Apple Customer Service FTW

    August 25, 2008

    Apple logoI have a pretty big credit on my account with the iTunes Music Store. Cari’s been wanting to buy music lately, so I suggested she tell me the songs she wants, and I’ll use my credit to “gift” the songs to her. That’s where I buy the song, but she gets to download it.

    We did that last week, but a couple days later I noticed a charge from Apple on my debit card. So, after searching the online help and not finding an answer that satisfied me, I sent this email to customer service:

    I have a credit of nearly $40 in my iTunes store account. On August 19, I gifted a song to my wife (order #__________). I believe the $1.07 was deducted from my credit balance AND also billed to my credit card. Can you explain why this happened, and can you please fix it?

    I’d like all gifted music to be billed against my store credit.


    Matt McGee

    The next day, John replied back to tell me that the gifted song was only charged to my credit card, not to both the card and my store credit. He also explained that gifted songs can’t be bought against existing store credit, only against the credit card on file. Then he said this:

    Matt, as a small way to show Apple appreciation for your doing business with us, I have issued five song credits to your iTunes Store account. You can use these to buy the individual songs of your choice from the iTunes Store.

    How sweet is that? Ask a simple question, get a simple answer … and five free songs. Nice job, Apple.


    USA Today loves the new iPhone

    July 8, 2008

    From Ed Baig’s review:

    It’s cheaper, faster and a lot friendlier for business. Apple’s blockbuster smartphone already had nifty features such as visual voicemail, a splendid built-in video iPod and the best mobile Web browser I’ve ever used. With GPS newly added to the mix, this handheld marvel has no equal among consumer-oriented smartphones.

    I’m about 90% sure to get one, but can’t decide if I should give it a try on Friday … or wait a few days until things settle down a bit.

    I’m glad to see the review mention that it’s “a lot friendlier for business.” I think my wife will want one, too, but since it uses the Safari browser, there’s no way she’ll be able to access the local MLS system. That requires a PC and Internet Explorer, no ifs, ands, or buts.


    Real Estate on a Macbook?

    April 11, 2008

    My wife is a real estate agent. Real estate agents rely on the MLS system to look up house information for buyers and sellers. In the Tri-Cities, as in many areas, the MLS system runs only on Internet Explorer, and only on a PC. (So 1995….)

    Until now.

    Tools of the Trade

    This is what arrived at our house today, and it’s all in the name of making Cari what we think will be the first Mac-using Tri-Cities real estate agent. Here’s what we got:

    1. Macbook – the low-end Macbook, which I expect will offer more than enough speed and space to do the job. It’s a 2.1 ghz Intel processor and 120 mb hard drive. That oughtta work just fine.
    2. Brenthaven shoulder case – this is a copy of the case I use. These are pretty expensive, but worth every penny. They’re custom-sized specifically for the 13″ Macbook, and have all kinds of padding to keep the machine protected. And there’s plenty of storage space, too.
    3. Extra battery – just to be safe. She’ll be using the power adapter most of the time, but it’s good to have an extra battery in case of an emergency.
    4. Memory upgrade – two 1gb memory cards to replace the 256mb cards that are pre-installed. So we go from 512mb of RAM to 2gb. Gotta have the extra juice to run Nos. 5 and 6…..
    5. Parallels – the software that will let her run a full version of Windows on the Macbook. Easy to install, too!
    6. Windows XP – I wouldn’t go near Vista if you paid me. No way, no how. And last, but not least….
    7. Speck plastic case – another one that’s somewhat spendy compared to similar items, but worth every penny. It’s a tight-fitting plastic case to protect the Macbook from dings and scratches. It’s see-through, too, so you keep that Macbook “cool” factor going. I have a red one. Cari went with the blue, as you can see.

    I’m about halfway done all the setup to get her going. I’m sure it’ll work just fine because I bought my own copies of Parallels and Windows XP a couple weeks ago and used my laptop to make sure this’ll fly. Took a bit to get the MLS web site to work (Explorer really sucks), but eventually got there on my laptop. We’ll get there on hers and she’ll be an original of the species: the first Mac-using real estate agent in Tri-Cities, Washington.