Walmart Actually Called to Confirm an Online Order


This is crazy. In 2012, who’s ever heard of any online store calling a customer to confirm an online order … much less the biggest retailer on the planet??

But it’s true. I got a call from Walmart to confirm an order that I placed online. Here’s how it happened:

On Sunday (Aug. 19th), I saw on that Walmart was selling $100 iTunes e-Gift cards for just $80. Bargain! Since we don’t store a credit card number in our iTunes accounts, we use gift cards to establish a credit in our accounts and make purchases against those credits.

So, this was a deal I wanted to jump on. I placed an order for two e-Gift cards via, and created a new account there in the process so that I could check on the status of the order. I got a notification saying that the order would be processed on Monday and I’d get the e-Gift cards then.

Monday came and went, and nothing. I logged in to to check the order, and it still said “Processing” with Monday as the delivery date. I figured they might’ve had a ton of orders for this deal, so I waited.

On Tuesday, at about 11:25 am, I got a voicemail from an unknown number. It was a female calling from “calling to verify recent activity on a account.” Her message included an invoice number and instructions to call back to confirm the order.

I didn’t get around to returning the call until about 3:15 pm. I was kinda suspicious because the invoice number she left on voicemail didn’t match the order number that showed in my account. I called anyway, but got a voicemail system saying that business hours had ended at 4:30 pm CT. The voicemail said I could leave my name, invoice number and a message confirming or rejecting the order.

So I called and confirmed the order. And then I hung up, hoping it wasn’t some kind of scam, and reassuring myself that I didn’t give away any personal information — I repeated the invoice number given to me, not the order number from my account.

And then … 39 minutes later … this arrived in my Inbox.


It included our gift card codes and, yes, they work. 🙂

Isn’t that bizarre? I mean, wow … in one sense, it’s really cool that Walmart has the wherewithal to call to confirm orders like this. I can’t imagine any other major retailer, nor many smaller ones, doing the same thing, and I have no idea how personal confirmation calls can be scaled to the level that must do this. But they do.

Is it just because I was a new account?

Is it because I ordered an e-gift card – something not physical, not returnable and something they’d want to make sure was a legitimate order before they “shipped” it to me?

Something else?

I don’t know why. But I’m amazed and impressed about the whole thing.

(Photo from Walmart. Used via Creative Commons licensing.)


One Response to Walmart Actually Called to Confirm an Online Order

  1. Sandy December 4, 2017 at 9:52 pm #

    Walmart left us a message too asking to verify an online order we had placed, we at first thought it was a scam, we returned the call giving them the number they had given us, WE DID NOT PLACE AN ORDER TO WALMART someone had placed an order for over $800. Using our debit card!! LUCKLY Walmart checks their orders, we had to call our bank right away an cancel that card so THANK YOU WALMART FOR THE CALL!!

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